Comments for Citimortgage.com Takes Online Servicing To The Next Level

Citimortgage.com Takes Online Servicing To The Next Level

2010-07-27T13:59:03Z

Those of you who visit citimortgage.com to research home financing options or self-service your accounts may have noticed some changes over the past several months. I've asked Maria Juric, Contact Strategy Manager, to highlight some of the major features of our site enhancements.

Over the past year we have focused on providing visitors to citimortgage.com an enhanced, more user-friendly online mortgage experience. In the past, you could not do much more than view the rate of the day, make a payment, and fill out a mortgage application form.

Fast forward to today: From a customized homepage (visible after signing in on citimortgage.com), you can compare monthly payment options of various products side-by-side; access two years worth of statements online, up from just one previously; easily identify solutions for Homeowner Assistance; link multiple mortgage accounts under a single sign-in function, track the progress of a new application, start a mortgage refinance and more.

1. Link ALL your CitiMortgage accounts under a single username and password.

2. Track the progress of your new application/s and view previously searched mortgage scenarios.

3. View or make your mortgage payment.

4. Download or print 2 years worth of monthly mortgage statements.

5. Enroll to receive paperless statements.

Whether you're a current CitiMortgage customer, an occasional citimortgage.com visitor or a future customer, take a few minutes to check out what's new at citimortgage.com.

Check back Thursday for Part II of this series when Maria talks about some of the new enhancements for those in the market for a new home or perhaps looking to refinance.

Comment from carolyn marshall on 2011-05-20

2011-05-20T20:24:16Z

Thanks for the post Sally. I sent your contact information over to one of our Lending Consultants. Someone will be contacting you at the email you provided very soon.

Comment from Sally wellington on 2011-05-08

2011-05-08T07:33:01Z

I have some credit issues. I was thinking that I may need to deal with one of the smaller banks who have more flexibility in approving people with less than perfect credit. Am I doing right thing? Should I find one or two local or online mortgage brokers and apply with them and only them?

Comment from carolyn marshall on 2010-12-17

2010-12-17T20:13:05Z

At Citi, we believe that working to promote environmental sustainability is a good business practice. Citi has committed to a number of climate change initiatives, which includes the paperless statement. The program has resulted in the reduction of millions of paper statements; thereby saving thousands of trees. Not only is this a win for the environment, but also for our customers who prefer the convenience of receiving e-statements.

Comment from carolyn marshall on 2010-12-17

2010-12-17T20:07:53Z

If you have a mortgage with Citi, you can send us secure e-mails after you have signed into www.citimortgage.com. To send an email, sign into your online account and select the "Contact Us" link at the top right of the page. Once you select the "Contact Us" link, a link to "E-mail Us” will be displayed. Complete the required information on the "E-mail Us" page, select "Submit," and a secure e-mail will be sent to the appropriate team to handle your inquiry.

Comment from Jessica on 2010-12-08

2010-12-09T01:20:18Z

When I click on "contact us" I do not get an email option. Just mail, phone, and blog.

Comment from -rm on 2010-11-22

2010-11-22T19:46:24Z

If CitiMortgage would like to further their paperless statements campaign, why not offer the customer a further incentive, instead of just a green incentive. CitiMortgage would probably save a lot of money if more people opted for e-mailed statements. Why not extend the savings to the customer, as well. The green aspect of using less paper is great, but c'mon...are you just jumping on the let's go green wagon when in earnest you want to save money? You scratch the customer's back, we'll scratch yours.

Comment from Seth Doria, Senior Communications Analyst on 2010-08-13

2010-08-13T22:20:00Z

Hi Glen. If you have a mortgage with Citi, you can send us secure e-mails after you’ve signed into citimortgage.com. After signing in, you will see the following links on the very top right of the page: Home | Contact Us | FAQs | Glossary. Click on “Contact Us,” then select “E-mail Us.” Complete the information, submit the page, and a secure e-mail will be sent to the appropriate team to handle your inquiry.

Comment from Glen on 2010-08-13

2010-08-13T05:31:49Z

It's a shame that the new level doesn't include the capability of sending emails from a link placed on your website.