Comments for Citimortgage.com Makes Researching Financing Options Easier

Citimortgage.com Makes Researching Financing Options Easier

2010-07-29T15:47:02Z

Those of you who visit citimortgage.com to research home financing options or self-service your accounts may have noticed some changes over the past several months. I've asked Maria Juric, Contact Strategy Manager, to highlight some of the major features of our site enhancements. For some of the enhancements made to our Servicing platform, go to Citimortgage.com Takes Online Servicing To The Next Level.

In the market for a new home mortgage or refinance?

Many of us visit multiple mortgage lender websites to compare rates and product options. When you visit citimortgage.com today, you can compare side-by-side rate and payment options for our most popular products and terms. From here you can select the scenario you like and start down the path to a new mortgage in minutes. If you prefer to talk to a Mortgage Consultant, we've added a new feature giving you the flexibility to select the time of day you wish to be contacted.

1. Prefer to talk to a Mortgage Consultant? You specify the time of day you wish to be contacted.

2. Compare rate and payment options of our most popular mortgage products.

3. Start your mortgage application by selecting the scenario you like. Once you've completed the brief questionnaire, a Mortgage Consultant will call you to review your request.

4. Learn about the mortgage process and find answers to commonly asked questions in Your Mortgage Classroom.

The web is one of the most efficient and extensive resources available today for people wanting to make an informed decision. Finding the right mortgage is one of the biggest decisions you are likely to make and that's why we strive to offer you a world class mortgage-related web experience. Let us know how we can make it better by providing your comments here or through the 'Feedback' icon located in the bottom right hand corner of our web pages.

Comment from carolyn marshall on 2011-10-26

2011-10-26T19:46:16Z

Thank you for your comments. I forwarded your information to someone who can assist you.

Comment from Robert Mc. on 2011-09-08

2011-09-08T04:33:45Z

My 1st mtg with B.A. was permanently modified under the HAMP program . My 2nd mtg is with Citi Mtg. Under HAMP, when the 1st mtg is modified, the servicer of the 2nd mtg is supposed to match the 1st mtg that was modified with the second mtg and automatically qualify the for the program. However, Citi Mtg said they can't find a match in the LPS system and so they keep wanting to enroll me in one of Citi Mtgs"in house Mod." Can you please contact your reps and educate them on the 2MP HAMP program?

Comment from carolyn marshall on 2011-06-30

2011-06-30T14:56:55Z

Johnny, I forwarded your information to someone that can assist you, but they have not been able to make contact with you using the email you provided. Please let me know if you still need assistance.

Comment from Johnny on 2011-05-28

2011-05-28T17:49:28Z

I refinanced my 1st mortgage via HAMP and my 2nd mortgage qualifies, and meets ALL the criteria to be refinanced via the 2MP program. Yet whenever I call to begin the process every agent I speak to says "That's another department I'll transfer you" and then that person says the same thing and transfers me back to the previous department, or I am disconnected. Why the run around?? It's as if no one REALLY wants to help me.

Comment from carolyn marshall on 2011-02-01

2011-02-01T20:18:40Z

Thank you for your question and feedback. We apologize you were not able to obtain the information you hoped for online. In order to obtain the most accurate rate and program information it is best to contact one of our Loan Officers at 1-800-248-4638. We have forwarded your information to a Sales Manager and they will be in contact with you shortly, if they haven’t done so already. We strive to provide the best service possible and want to earn your business.

Comment from Don on 2011-01-13

2011-01-13T17:06:01Z

Why do you only show refinance rates for California? These are not applicable to me as I live in Illinois. Calling is useless - the mortgage rep is rarely in. I thought your web site would be useful, but it is not.

Comment from Seth Doria, Senior Communications Analyst on 2010-08-05

2010-08-05T21:44:32Z

Sure thing Maggie. If you’ve already registered on our web site, all you have to do is log in to your account on citimortgage.com, click on the Contact Us link, click on the Send an Email link and the E-mail Us page will display. That will send a secure e-mail into our team.

If you haven’t yet registered, you can do so by going to citimortgage.com and clicking on the Enroll Now link on the left-hand side of the page. Then just fill in a few simple pieces of information to complete the registration. Once you’re registered, follow the steps above.

Comment from maggie on 2010-08-03

2010-08-04T00:58:25Z

I am would like to e-mail a question in reference to my account, however you have no option to do so? Please let me know if you offer a feature to e-mail and how to locate on your website.