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My 1st mtg with B.A. was permanently modified under the HAMP program . My 2nd mtg is with Citi Mtg. Under HAMP, when the 1st mtg is modified, the servicer of the 2nd mtg is supposed to match the 1st mtg that was modified with the second mtg and automatically qualify the for the program. However, Citi Mtg said they can't find a match in the LPS system and so they keep wanting to enroll me in one of Citi Mtgs"in house Mod." Can you please contact your reps and educate them on the 2MP HAMP program?
Reply to this comment by Robert Mc. on 09/08/2011
Thank you for your comments. I forwarded your information to someone who can assist you.
Reply to this comment by CitiMortgage on 10/26/2011 in response to Robert Mc.
I refinanced my 1st mortgage via HAMP and my 2nd mortgage qualifies, and meets ALL the criteria to be refinanced via the 2MP program. Yet whenever I call to begin the process every agent I speak to says "That's another department I'll transfer you" and then that person says the same thing and transfers me back to the previous department, or I am disconnected. Why the run around?? It's as if no one REALLY wants to help me.
Reply to this comment by Johnny on 05/28/2011
Johnny, I forwarded your information to someone that can assist you, but they have not been able to make contact with you using the email you provided. Please let me know if you still need assistance.
Reply to this comment by CitiMortgage on 06/30/2011 in response to Johnny
Why do you only show refinance rates for California? These are not applicable to me as I live in Illinois. Calling is useless - the mortgage rep is rarely in. I thought your web site would be useful, but it is not.
Reply to this comment by Don on 01/13/2011
Thank you for your question and feedback. We apologize you were not able to obtain the information you hoped for online. In order to obtain the most accurate rate and program information it is best to contact one of our Loan Officers at 1-800-248-4638. We have forwarded your information to a Sales Manager and they will be in contact with you shortly, if they haven’t done so already. We strive to provide the best service possible and want to earn your business.
Reply to this comment by CitiMortgage on 02/01/2011 in response to Don
I am would like to e-mail a question in reference to my account, however you have no option to do so? Please let me know if you offer a feature to e-mail and how to locate on your website.
Reply to this comment by maggie on 08/03/2010
Sure thing Maggie. If you’ve already registered on our web site, all you have to do is log in to your account on citimortgage.com, click on the Contact Us link, click on the Send an Email link and the E-mail Us page will display. That will send a secure e-mail into our team.
If you haven’t yet registered, you can do so by going to citimortgage.com and clicking on the Enroll Now link on the left-hand side of the page. Then just fill in a few simple pieces of information to complete the registration. Once you’re registered, follow the steps above.
Reply to this comment by CitiMortgage on 08/05/2010 in response to maggie