Comments for Why A CitiMortgage Blog?

Why A CitiMortgage Blog?

2010-07-08T15:11:36Z

Hello. My name is Seth Doria. I published my first post on this blog last week called "Personal Information on Social Media," but wanted to take a few minutes to talk about why we launched this blog and what you can expect from us.

Our goal with this forum is to help, whether that's through answering specific questions about a service or program, or taking suggestions on how we can improve our service.

We plan on sharing educational information (new services, updates to existing programs, etc.) using both traditional posts like this one, and a Q&A mailbag format, where previous questions can be answered more thoroughly. We will also add in some video posts along the way.

We would like to use this blog as an opportunity to hear what you want to talk about. Since our goal is to serve you, it only makes sense that we incorporate your input and adjust our plans accordingly. Just use the comments section to tell us what you want to read about and we'll get to work writing about it.

We want this to be a forum to provide answers to people who have questions, and serve the needs of our clients to the best of our ability. We welcome your participation and ask that you abide by our usage rules.

To finish off my first post here, I want to make sure you know we have launched this blog because we believe social media will help us connect to customers in a new way. We look forward to both sides taking advantage of this open dialogue as we work to serve your mortgage needs.

From moderating to writing to editing, I'll be involved in most facets of this blog, and I really look forward to the experience. Thanks for reading.

Comment from carolyn marshall on 2011-05-18

2011-05-18T21:40:01Z

I've forwarded your information to someone who can help, and understand they have been in contact with you. If you still need assistance, please do not hesitate to contact us.

Comment from steve j on 2011-04-13

2011-04-14T00:44:39Z

I declared bankruptcy last year and just checked my credit report. Citi is reporting my account closed and derogatory, but I have been paying on time and never missed a payment. Please help. Thanks.

Comment from Seth Doria, Senior Communications Analyst on 2010-08-25

2010-08-25T16:14:13Z

Hi Mary. The address is PO Box 140609, Irving, TX 75014-0609. And though there is a lot beyond just the mortgage that goes into a decision to file bankruptcy, we would be happy to check if you qualify for some type of assistance. Feel free to call our Home Owners Assistance Team at 1-866-272-4749.

Comment from MARY on 2010-08-24

2010-08-24T14:24:32Z

Hi - I am wondering when a customer needs to file bankruptcy, but wants to keep the potential filing under their hat for the time being, in case their situation changes, but needs to know what address to use for sending a bankruptcy notice, what address should they use?
Thanks.

Comment from Seth Doria, Senior Communications Analyst on 2010-08-13

2010-08-13T22:24:32Z

Hi Anne. In order to complete an application, we do have to collect a credit card number from the borrower for the application, appraisal, credit report and flood certification fees. The fees, however, will not be charged to the borrower until the customer receives and has a chance to review the Good Faith Estimate (GFE) and Truth in Lending (TIL) disclosures. Only once the borrower receives, reviews, and provides consent to proceed with the loan will the upfront fees be charged to the credit card. If the borrower does not like the GFE/TIL and does not provide consent to proceed the loan is withdrawn without the fees ever being charged. The Mortgage Consultant can always give a customer a line-by-line breakdown of the fees for the borrower to write down and review without completing an application.

Comment from Seth Doria, Senior Communications Analyst on 2010-08-12

2010-08-12T17:50:03Z

Hi Joanne. Thanks for the question. I’m afraid that if the property is not assumable, which would be outlined in the original loan documentation, you would have to go through the application and qualification process for a new purchase. I know you said you can’t afford the down payment, but it might be worth checking out your options anyway. You can call 1-800-MORTGAGE or go online to www.citimortgage.com to see what is available.

Thanks,

Seth

Comment from Joanne on 2010-08-11

2010-08-11T17:01:09Z

The mortgage of the home I live in is in the name of my brother-in-law. For the past 4 years my husband and I have been giving him the money to pay the mortgage since we live in the house. We would be more than happy to take on the mortgage of the house but it is not assumable. We do not have enough money to make a down payment to traditionally buy it from him. Is there anything that can be done to get us on the mortgage?

Comment from ANNE on 2010-08-06

2010-08-06T18:57:15Z

In considering refinancing a loan, does a good will estimate cost money. How does the procedure work and are there application fees for getting a good will estimate? What happens if you don't like the estimate?

Comment from Kathy Cook on 2010-07-24

2010-07-24T19:40:33Z

What type of safeguards do you have in place to protect your company, your stockholders, and buyers of your properties from real estate agents that refuse to allow a offer of purchase to be submitted to your company? Who else can a buyer contact besides the real estate agent you have listed in order to submit a offer of purchase for your properties for sale?

Comment from Seth Doria, Senior Communications Analyst on 2010-07-22

2010-07-22T15:55:36Z

Hi Dave. I’d like to get some additional information on your issue. Normally it only takes folks about five minutes to make a payment online. Even if you were registering and making an online payment for the first time, it shouldn’t have taken more than 15 minutes. If you will submit a comment with the date of your transaction, we will research it further to see if it was something on our end. Otherwise it might have been your internet provider or some other external factor at work.

Comment from Seth Doria, Senior Communications Analyst on 2010-07-21

2010-07-21T17:18:15Z

Thanks for the question Mike. For a listing of available CitiMortgage-owned properties, go to www.citimortgage.com, then scroll down to the lower mid portion of the screen and click on “Properties Available for Sale.” (Direct link: https://www.citimortgage.com/Mortgage/Oreo/SearchListing.do) This gives you a search engine by city, county, etc. to find properties.

Also, just a note: If Citi Mortgage did not own the loan, and was servicing it for an investor, it is likely we no longer have control of the property. Accordingly, we may not be the party that lists it for sale.

Comment from Dave on 2010-07-20

2010-07-20T23:30:55Z

At whatever cost I will refinance with another company that will not sell the mortgage to Citimortgage. This is absolutely the worst slowest website at which I have ever attempted to conduct business. I started the process of making a payment at 5:40pm CDT and was not able to complete that payment until 6:20pm. Inexcusable. I have not had and do not have that excruciating experience with any other financial website to include BofA, HSBC, TCF, and Firstrade.

Comment from Mike Parker on 2010-07-19

2010-07-19T21:13:01Z

Hi, I would like to get in contact with the REO department about a recent foreclosure in my area (Irvington, Al). I was contacted by the next door neighbor to track down information to purchase the property.

Comment from Seth Doria, Senior Communications Analyst on 2010-07-19

2010-07-19T14:56:46Z

Thanks Jean. The marketing and remit envelope will be excluded from your billing statement effective September 2010. We sincerely apologize for any confusion or inconvenience caused by inclusion of these materials with your monthly billing statement. If there is anything else we can do to improve your service experience, please do not hesitate to contact us.

Oh, and happy belated 44th 39th birthday! : )

Comment from Seth Doria, Senior Communications Analyst on 2010-07-16

2010-07-16T18:27:08Z

Hi Paul and Jennifer. Sorry about the difficulty getting an answer – that’s not a question we get very often. I know the appropriate folks in our organization are now in contact with you, so I hope you get the information you are looking for. Please let us know if not and we’ll see what we can do.

Comment from Jean P. Bodet on 2010-07-15

2010-07-15T20:41:56Z

This is not a complaint, merely a suggestion. We have had a mortgage with you for a few years. Each month we get in the mail a report of our account ALONG WITH solitations for accident insurance, etc. I spent 45 years in my own insurance agency and am well insured.You aslso send an envelope for my payment. My bank account is debited each month for the current payment. That was set up so I wouldn't forget. You know how we seniors are. But I didn't forget to celebrate my 44th anniversary of my 39th birthday last April. If you can set it up in your computer to just send me page 1 of the account info. each month that would be sufficient for my records. I hunted and pecked this message, so please overlook any errors. Thanks, Jean P. Bodet, Sr.

Comment from Paul and Jennifer on 2010-07-13

2010-07-13T19:00:02Z

We have been trying to locate information on the home adjacent to us. It is owned by your bank and we are always given the run around. Just yesterday we were given 4 different phone numbers the last one we were on hold for an hour before we finally hung up. We have several questions about the home. It is located in Shepherd Montana. Please check into it and let us know who we should contact or how to proceed. Thank You