Year-end statements, also known as IRS Form 1098 Mortgage Interest Statement, are being mailed out to CitiMortgage customers who paid interest on their mortgage loan during the 2010 tax year. If you do not receive your year-end statement by February 7, 2011, please contact us at 1-800-283-7918.
If you are a registered online customer with CitiMortgage, you can view your year-end information online. If you have not yet registered for online access, go to Citimortgage.com and register today!
I have been on the line for more than 42 minutes. I have been trasfered to 7 different people including but not limited to, 3 customer service reps. I sold my home on a short-sale last year an have not recieved a 1098 or 1099C. Now I remember as to why I hated calling Citi.
Reply to this comment by Phill on 02/24/2012
Phill, I'm sorry about the experience. I understand that you are frustrated. As noted in this blog post, the forms were mailed out earlier this year. If you haven't received it, we may have an incorrect address on file. I want to get you the answers you need, so I asked our Customer Service manager to contact you directly. Shelley emailed you at the address you provided with her direct contact information, but she has not received a response from you.
I understand that from your perspective my responses may seem like empty words, but I assure you that couldn't be further from the truth. I take my role on this blog very seriously and strive to get everyone the help they are looking for. While I may not be able to provide all the detailed answers here, I promise you that the posts are handled with great care and concern. If you still need help, I urge you to respond to Shelley's email or contact me on this blog.
Reply to this comment by CitiMortgage on 03/19/2012 in response to Phill
I requested my year end tax statement on Wednesday 2/8/12. I provided my fax number to the Citi representative. The representative told me I would receive the year end statement within 24 hours. It is going on 36 hours and I have not received the statement. Please advise.
Reply to this comment by Mrs. Martin on 02/11/2012
Mrs. Martin, I apologize for the delay. I have asked one of our managers to get in touch with you to provide the information you need. She was unable to identify your account, so she sent an email to the address you provided requesting additional information. If you haven't received the email, please be sure to check your email spam folder. Thank you for contacting us.
Reply to this comment by CitiMortgage on 03/02/2012 in response to Mrs. Martin
Interest I paid in 2011
Reply to this comment by Ivory Joe Campbell on 01/12/2012
Ivory, I forwarded your information to someone that could help and asked that you be contacted immediately. I understand that Sara emailed you with her contact information, but she hasn't heard back from you. If you still need help, please contact Sara directly.
Reply to this comment by CitiMortgage on 02/23/2012 in response to Ivory Joe Campbell
One of our neighbors recently died. His mortgage was held by Citimortgage Inc., according to the tax records. No one is taking care of the property and it has become an eyesore and rats and racoons have found their way into the house and are destroying the interior. Who can we contact to find out about caring for the property - the bank's collateral is losing value quickly and it certainly is not helping our neighborhood.
Reply to this comment by Mark Maxwell on 10/31/2011
Mark, thank you for letting us know about this situation. I forwarded your comment and understand someone has already made contact with you
Reply to this comment by CitiMortgage on 11/11/2011 in response to Mark Maxwell
I need assistance finding the proper address to send a payment to the bankruptcy department of Citimortgage. There are many addresses but I need the bankruptcy department mailing address for payments.
Reply to this comment by Erin on 07/05/2011
Hi Erin. I forwarded your information to someone that could help you. Someone has likely already been in touch by now, but for future reference you can send the payment to our bankruptcy department at the address provided below.
CitiMortgage, Inc.
P.O. Box 688971
Des Moines, IA 50368-8971
Reply to this comment by CitiMortgage on 08/18/2011 in response to Erin