Comments for Is a Home Affordable Modification Right for You?

Is a Home Affordable Modification Right for You?

2011-01-10T19:31:56Z

The Home Affordable Modification Program, also known as HAMP, is a federal program that allows borrowers who are in default, at risk of imminent default, or in foreclosure to modify their existing mortgage payment to 31% of their monthly gross (pre-tax) income. It also usually involves a decrease in the current interest rate on the mortgage. The intent of the program is to keep borrowers who are experiencing financial hardship in their homes and avoid foreclosure.

You may be eligible for HAMP, if your:

· home is owner-occupied

· first mortgage principle balance is no more than $729,750 (single unit property)

· loan originated on or before January 1, 2009

Note: Borrowers must be able to fully document income, including signed IRS 4506-T, proof of income (i.e. paystubs or tax returns), and sign an affidavit of financial hardship.

If you are experiencing a financial hardship and meet these minimum requirements, please contact Citi at 1-877-363-2065 or visit CitiMortgage.com/Homeowner Assistance to further discuss eligibility and qualification criteria.

Comment from carolyn marshall on 2012-03-19

2012-03-19T18:28:16Z

I apologize for the experience. I forwarded your comment to a manager and asked that a mortgage consultant contact you directly. Thank you for post.

Comment from carolyn marshall on 2012-03-19

2012-03-19T17:30:48Z

I apologize for the long hold time, Trevor. I forwarded your information to a manager and asked that someone contact you immediately. Thank you for taking time to contact us; we appreciate the opportunity to serve you.

Comment from carolyn marshall on 2012-03-19

2012-03-19T17:21:43Z

Bak, thank you for taking the time to contact us about your experience. You are absolutely correct. We value your business and apologize for the experience. I forwarded your information to a manager and asked he contact you directly. I understand Alejandro did make contact with you and was able to provide the informatino you were looking for.

Comment from carolyn marshall on 2012-03-02

2012-03-02T15:43:56Z

Thank you for your post. I sent your information to one of our managers and asked that you be contacted directly. I understand he emailed you and is awaiting your response.

Comment from carolyn marshall on 2012-03-02

2012-03-02T15:21:50Z

Brenda, I appreciate your concern. I forwarded your concern to a Sales manager and asked that he contact you directly. I understand Ray made contact with you and provided the information you needed. Thank you for the post.

Comment from DAVE on 2012-02-29

2012-02-29T15:15:53Z

I CANT GET THROUGH ON THE PHONE TO TALK TO REP,ON THE FORM I GOT IN THE MAIL TO REFINANCE WITH THE HARP PROGRAM!!!!!!.

Comment from carolyn marshall on 2012-02-23

2012-02-23T20:56:38Z

Thank you for the post, Linea. I sent your comment to one of our Sales managers so he could contact you directly. I understand he has made contact with you and is working with you to get this resolved.

Comment from carolyn marshall on 2012-02-23

2012-02-23T20:21:00Z

Ben, I sincerely apologize for the long hold time. I forwarded your comment and understand that one of our mortgage consultants was able to make contact with you. Thank you for post.

Comment from Trevor on 2012-02-21

2012-02-21T16:30:11Z

I just waited over an hour on hold to try to get in HARP program. Was told it wasn't available to me even though I qualify through Fannie. I was given no reason why I didn’t qualify and when asked for details about the program was told he didn't have any details about Citi’s use of the HARP program. I asked to speak with somebody who could explain the program and what a surprise there was no manager available at this time. Gentleman then said he had located a manager and was transferring me, it was a voicemail box! I am outraged at the minimal amount of information and the lack of customer service provided. I am contacting my congressman.

Comment from Bak on 2012-02-17

2012-02-18T03:17:29Z

I received a call from citi after an application online and they put on hold for 15 minutes after the lady came back and told me that she couldn't get any mortgage consultant on the phone and they will call me again. I took on myself to follow on my application by giving citi's HARP program a call. This time I will be on hold for 58 minutes and I had to hang up. I believe that Citi can do better than that. I need to know how to finish up my application. Thx for nay help.

Comment from Ben on 2012-02-06

2012-02-06T18:44:53Z

I called the HARP number (1-800-248-4638) and at 1 hour 45 minutes on hold and counting. I am patient but this is ridiculous.

Comment from Deborah Stage on 2012-02-02

2012-02-02T20:27:54Z

I spoke to Citi CSR about HARP refi on my Freddie Mac/Citi serviced underwater 1st mortgage loan. I was told I do not qualify for a HARP refi because I had already refied under the HARP. This is not true. My loan was modifed after a horrible experience with Citi and the HAMP program. Citi put me on trial payments for four months then told me I was not qualified for the HAMP. The trial payments put my mort in arrears since they were less than the regular payments. Citi tacked the arrearage on to the end of the loan and reamortized. This was not a HARP modification. So why am I being told that I do not qualify for the new HARP?????

Comment from Brenda on 2012-01-30

2012-01-30T15:51:17Z

I have been approved for HARP refinance but have problem with HUD statement and settlement charges. I understand Citimortgage is "supposed" to pay settlement charges but HUD statement shows those charges as being "rolled in" to mortgage amount. I can get nothing in writing that shows that is not case. Sorry don't want to take anyone's word - want something in writing and can't get it.

Comment from linea on 2012-01-26

2012-01-27T00:46:08Z

Trying to refinance our current Citi loan using HARP, was told we qualify, then was told we had to have a private road maintenance agreement (which Fannie Mae does NOT require in California). I cannot force my neighbors to enter into said agreement - So we lose the loan - how unfair is that! Also cannot get a copy of the appraisal, after numerous attempts! very frustrated!!! All we want are lower payments so we can keep our home - never been late, never missed one so far

Comment from carolyn marshall on 2012-01-20

2012-01-20T15:35:53Z

Thank you for your post. I apologize for the experience. I forwarded your comment to one of our managers. I understand someone from our Executive Response Unit has made contact with you and is working to address your questions.

Comment from carolyn marshall on 2012-01-20

2012-01-20T15:34:17Z

Comment from carolyn marshall on 2012-01-20

2012-01-20T14:53:28Z

Thank you for contacting us. I apologize for the experience. I forwarded your contact information and comment to one of our managers. I understand someone made contact with you on Wednesday, January 11 and reviewed your options. For future reference, the number to call for information about HARP is 1-800-248-4638.

Comment from Marthe Henry on 2012-01-09

2012-01-09T22:12:49Z

I have been trying to get in touch with someone about getting my loan refinance through HARP and I have not been able to talk to the correct department. I was on hold ofr more than 30 minutes and when I finally got through, I was not calling the right department. They transfered me and I was still given the wrong department. Could you please forward me the correct number to call. Thanks.

Comment from Carlo on 2012-01-03

2012-01-04T02:22:02Z

Why does CitiMortgage and Freddie Mac keep pointing at each other to place blame?

CitiMortgage: You didn't qualify because of Freddie Mac's guidelines
Freddie Mac: You met our guidelines, but CitiMortgage has their own internal guidelines
CitiMortgage: We can't tell you why you didn't qualify. Our system just tells me that you are not eligible. I have no other details.... I can submit to the "research department".

Why does this seem like one big joke? You all really should stop messing with people - especially when it comes to their home / families.

Comment from carolyn marshall on 2012-01-02

2012-01-02T18:14:40Z

Thank you for contacting us, Juan. I forwarded your comment and email address to one of our managers. Someone will be in touch with you very soon.

Comment from carolyn marshall on 2011-12-19

2011-12-19T20:40:12Z

Vanessa, I am sorry for the experience. I forwarded your information to someone that can assist you. We will be in touch with you soon.

Comment from carolyn marshall on 2011-12-19

2011-12-19T20:34:51Z

I apologize that you feel that way. I forwarded your comment and email to one of our managers so we could contact you directly. It’s important to understand that the HARP guidelines are set by Fannie and Freddie, not CitiMortgage. We are only able to apply the program to Fannie and Freddie loans we service as specified by the program guidelines. I apologize we were unable to provide the assistance you expected.

Comment from carolyn marshall on 2011-12-19

2011-12-19T20:33:26Z

Eva, thank you for your question. I apologize for the experience. Unfortunately, we are not offering refinances on second mortgage loans. I understand one of our sales managers contacted you already to let you know. I'm sorry we were unable to assist you.

Comment from carolyn marshall on 2011-12-19

2011-12-19T20:16:21Z

Rhonda, I apologize for the experience. I've forwarded your comment and email to one of our managers. Someone will be in touch soon.

Comment from Juan on 2011-12-14

2011-12-14T21:18:09Z

I recieved a call from citigroup regarding my application for HARP LOAN. The message went to my voicemail. I can hear the message clear except when it came to the time when the representative voiced the phone number. I am unable to understand the phone number she mentioned.

Comment from Vanessa Cruz on 2011-12-06

2011-12-06T21:56:58Z

Hi, I as well am getting the run around. No one knows nothing about the NEW HARP guidelines as of Nov. 2011. I am now looking to other loan servicers who DO know about the HARP program. I would like to keep the loan at Citimortgage, but how much confidence can you put in a co, that does not know anything about a new national product that is supposed to assist their own clients. I don't qualify for HAMP and I've never been late on my mortgage, but i'm completely underwater and my home is backed by Freddiemac. I meet the requirements but no one knows nothing here.

Comment from Beverly on 2011-12-04

2011-12-05T01:20:55Z

I just got off the phone with a "mortgage consultant" (falsely optimistic with the new HARP programs). and got offered virtually the same rate for a new 30 years mortgatge, versus the 23 years I have left my current mortage. ?!?!? That makes home Affordable HOW??? What a disgrace to the program. Prime money is ALOT cheaper now than it was 7 years ago.and I've never missed a payment. But somehow CITI won't help a client. I understand completely why people walk away from homes with banks like CITI still in business.

Comment from carolyn marshall on 2011-12-02

2011-12-02T14:42:10Z

Kerstin, I apologize for the experience. The HARP refinance program is restricted to Fannie Mae and Freddie Mac owned loans. We are only able to apply the program to Fannie and Freddie loans that we service. To find out more information about the HARP program, you can visit the Federal Housing Finance Agency (FHFA.gov) or Making Home Affordable (makinghomeaffordable.gov) web sites. I've asked one of our specialists to get in touch with you immediately. Thank you for your post.

Comment from Eva on 2011-12-01

2011-12-02T00:15:19Z

I'm needing to refi my 2nd mortgage that I have with Citi. Is there any possibility of this? I've been transferred around on the phone and I just would love some help.

Comment from Rhonda on 2011-11-28

2011-11-28T17:25:18Z

CitiMortgage is now advertising about the HARP program on their website. I filled in the initial app and I actually received a call the next day. I didn't get to talk to the CSR at that time, but the voicemail indicated that I needed to call back and give the reference number. I called the next business day to discuss. First the CSR told me I didn't qualify and I had the option of paying the difference in LTV (about 25000). If I had that type of money, why would I be calling these people? When she double-checked whether I was qualified she then told me that they aren't offering HARP until the first of the year. What I don't get is why advertised that you now have this program, but is not being offered. I will call in January to see what will be the next excuse.

Comment from carolyn marshall on 2011-11-23

2011-11-23T15:04:40Z

Stephanie, I apologize for the experience. I forwarded your comment to one of our managers, and understand Mr. Thomas made contact with you to address your questions.

Comment from Kerstin Korzekwa on 2011-11-22

2011-11-22T23:49:33Z

I spent over one hour on the phone trying to get info about a HARP refi. No one could give me information. I was told I could do a traditional refi but had to bring 90k to the closing table. Can someone please assist me or is a short sale my last resort here?

Comment from carolyn marshall on 2011-11-21

2011-11-21T21:04:18Z

Thank you for the post. The HARP program is only available for Fannie and Freddie Mac loans, but there may be other options available. I have forwarded your post and email to our Homeowner Support team. One of our specialists will be in touch with you soon to discuss your options.

Comment from carolyn marshall on 2011-11-21

2011-11-21T21:03:29Z

Hi Stephanie. Thank you for your post. I'm sorry about the experience. I've forwarded your comment and email to one of our managers. Someone will be in contact with you soon.

Comment from stephanie mcgreevy on 2011-11-15

2011-11-15T21:32:46Z

Citimortgage is my loan originator. My loan is now serviced by seterus which does not provide loans. I was told by a loan servicer at Citimortgage, Brian #739680 who said that there was nothing I can do to refi. I am looking into a HARP refi as I have been transfered 9 times to different receptionists who know nothing about HARP refie and finally disconnected with a recording stating that you are closed and it is only 1:20 pm PST.

Comment from John Tucker on 2011-11-15

2011-11-15T20:36:39Z

We have been current on our mortgage payments for 8 years. Our rate is above 7%. We have tried to get Citi to refinance or help with Harp and was told that we should FAIL to make our mortgage payments for a couple of months. Is that insane? We don't want to ruin our credit and we don't want foreclosure, but without a little help we will end up letting Citi have this home. We can't use the Fannie Mae or Freddie Mac programs, so where can we turn? Does Citi offer any help?

Comment from carolyn marshall on 2011-11-01

2011-11-01T20:34:43Z

One of our Mortgage Specialists would be best suited to address your inquiry. I've forwarded your information to someone that can provide the information you're looking for. Thanks for your post.

Comment from carolyn marshall on 2011-11-01

2011-11-01T20:32:54Z

Galo, thank you for your inquiry. I've forwarded your information to someone who can address your questions. There are a number of different programs, so there isn't one simple answer I can provide. Someone from our Homeowner Support team will be able to get you the answers you need.

Comment from carolyn marshall on 2011-10-31

2011-10-31T20:56:21Z

Scott, I apologize for your Citi experience to date, and I'll forward your information to someone who should be able to help.

Comment from Galo Quinteros on 2011-10-24

2011-10-24T20:09:00Z

I called CitiMortgage and I can only get an asnwer if I was willing to give them my financial information. This is absurd, why I cannot get a straight answer from Citimortgage. I can only get the information if I was willing to given them my financial information. Why I cannot get the information if they are participating with the HARP Program? How does it work? Are the rates same as any regular refinancing? What about the closing costs, are the costs same as any regular closing? That is what I want to know.

Comment from Dilip on 2011-10-24

2011-10-24T16:16:18Z

My mortgage is with Citimorgathe and when I spoke to an agent they informed me that the Max LTV Citi can work with is 105%. I thought the max was 125% - can you confirm what the range is?

Comment from Scott on 2011-10-06

2011-10-07T03:11:57Z

Hi Mary, the email I submitted is certainly correct. I appreciate any assistance you could provide. Again, I have tried to get someone from Citimortgage to work on this however I continue to get the run around. I'm constantly told that Citimortgage is not participating in the program. I was even disconnected on a call when I asked for a supervisor. What's going on?

Comment from carolyn marshall on 2011-09-28

2011-09-28T17:03:56Z

Hi Scott. I apologize for the experience. I've forwarded the issue to someone on our Homeowner Support Team that can assist you. I understand they have not been able to make contact with you using the email you provided. Please let me know if you still need assistance.

Comment from Scott on 2011-08-17

2011-08-18T01:17:56Z

I called today regarding the HARP program and the representative said that the HARP program is not in affect yet. Is Citimortgage participating in this program? I do know that the program was extended until June 2012. I am a Nevada resident and my home is not underwater and I meet all the other requirements for the HARP program. Thanks.

Comment from carolyn marshall on 2011-04-14

2011-04-14T15:10:45Z

Hi Mary. Yes, CitiMortgage does participate in HARP. If you have additional questions, I encourage you to contact one of our specialists at your convenience at 800-444-2484.

Comment from M. Cronin on 2011-03-11

2011-03-12T03:19:06Z

Is CitiMortgage participating in the HARP program [Home Affordable Refinance Program]? HARP is a Making Home Affordable government-sponsored program for borrowers who have a Fannie Mae mortgage and have negative equity -- thereby disqualifying them for a traditional refi.

Comment from carolyn marshall on 2011-02-01

2011-02-01T21:42:46Z

Customers with lien release questions should contact Customer Care at 800-283-7918. Please have your account number available when you call.

Lien Release correspondence can be faxed to 866-989-2091. When faxing correspondence, it is critical that the following information is included to ensure proper account identification:

- Account Number
- Full Name on Account
- Property Address

Please include any other pertinent information pertaining to the account, such as payoff date or title information if applicable.

Comment from Adam Belinger on 2011-01-12

2011-01-12T15:02:07Z

Does anyone have a phone number for the Release Department?