The Home Affordable Modification Program, also known as HAMP, is a federal program that allows borrowers who are in default, at risk of imminent default, or in foreclosure to modify their existing mortgage payment to 31% of their monthly gross (pre-tax) income. It also usually involves a decrease in the current interest rate on the mortgage. The intent of the program is to keep borrowers who are experiencing financial hardship in their homes and avoid foreclosure.
You may be eligible for HAMP, if your:
· home is owner-occupied
· first mortgage principle balance is no more than $729,750 (single unit property)
· loan originated on or before January 1, 2009
Note: Borrowers must be able to fully document income, including signed IRS 4506-T, proof of income (i.e. paystubs or tax returns), and sign an affidavit of financial hardship.
If you are experiencing a financial hardship and meet these minimum requirements, please contact Citi at 1-877-363-2065 or visit CitiMortgage.com/Homeowner Assistance to further discuss eligibility and qualification criteria.
I CANT GET THROUGH ON THE PHONE TO TALK TO REP,ON THE FORM I GOT IN THE MAIL TO REFINANCE WITH THE HARP PROGRAM!!!!!!.
Reply to this comment by DAVE on 02/29/2012
I apologize for the experience. I forwarded your comment to a manager and asked that a mortgage consultant contact you directly. Thank you for post.
Reply to this comment by CitiMortgage on 03/19/2012 in response to DAVE
I just waited over an hour on hold to try to get in HARP program. Was told it wasn't available to me even though I qualify through Fannie. I was given no reason why I didn’t qualify and when asked for details about the program was told he didn't have any details about Citi’s use of the HARP program. I asked to speak with somebody who could explain the program and what a surprise there was no manager available at this time. Gentleman then said he had located a manager and was transferring me, it was a voicemail box! I am outraged at the minimal amount of information and the lack of customer service provided. I am contacting my congressman.
Reply to this comment by Trevor on 02/21/2012
I apologize for the long hold time, Trevor. I forwarded your information to a manager and asked that someone contact you immediately. Thank you for taking time to contact us; we appreciate the opportunity to serve you.
Reply to this comment by CitiMortgage on 03/19/2012 in response to Trevor
I received a call from citi after an application online and they put on hold for 15 minutes after the lady came back and told me that she couldn't get any mortgage consultant on the phone and they will call me again. I took on myself to follow on my application by giving citi's HARP program a call. This time I will be on hold for 58 minutes and I had to hang up. I believe that Citi can do better than that. I need to know how to finish up my application. Thx for nay help.
Reply to this comment by Bak on 02/17/2012
Bak, thank you for taking the time to contact us about your experience. You are absolutely correct. We value your business and apologize for the experience. I forwarded your information to a manager and asked he contact you directly. I understand Alejandro did make contact with you and was able to provide the informatino you were looking for.
Reply to this comment by CitiMortgage on 03/19/2012 in response to Bak
I called the HARP number (1-800-248-4638) and at 1 hour 45 minutes on hold and counting. I am patient but this is ridiculous.
Reply to this comment by Ben on 02/06/2012
Ben, I sincerely apologize for the long hold time. I forwarded your comment and understand that one of our mortgage consultants was able to make contact with you. Thank you for post.
Reply to this comment by CitiMortgage on 02/23/2012 in response to Ben
I spoke to Citi CSR about HARP refi on my Freddie Mac/Citi serviced underwater 1st mortgage loan. I was told I do not qualify for a HARP refi because I had already refied under the HARP. This is not true. My loan was modifed after a horrible experience with Citi and the HAMP program. Citi put me on trial payments for four months then told me I was not qualified for the HAMP. The trial payments put my mort in arrears since they were less than the regular payments. Citi tacked the arrearage on to the end of the loan and reamortized. This was not a HARP modification. So why am I being told that I do not qualify for the new HARP?????
Reply to this comment by Deborah Stage on 02/02/2012
Thank you for your post. I sent your information to one of our managers and asked that you be contacted directly. I understand he emailed you and is awaiting your response.
Reply to this comment by CitiMortgage on 03/02/2012 in response to Deborah Stage