Escrow Accounts are established by a lender for the collection and payment of real estate taxes, homeowners insurance and mortgage insurance. Escrow funds are collected as a part of the homeowner's total monthly payment and disbursed by the lender as tax and/or insurance bills are received.
Escrow Accounts are reviewed annually by the lender to ensure sufficient funds are collected to meet all anticipated disbursements. The amount collected for the escrow account will adjust up or down to accommodate increases or decreases in the taxes and/or insurance premium. If during the annual review, the lender finds that there is more money than what is needed in escrow, and the amount is greater than $50, a refund of the overpayment will be sent to the homeowner. If there is a shortage of funds in escrow, the homeowner's monthly payment for escrow will be adjusted to collect for both the escrow shortage and the increased amount needed for new tax and/or insurance payments.
What is the fax number to the escrow department?
Reply to this comment by Steve Snyder on 03/14/2012
Hi Steve. Since I wasn't sure what you wanted to fax, I included a couple fax numbers below. Please be sure to include your loan number on each page of your fax.
- Existing Escrowed Account: U.S. (817) 826-1183 / Puerto Rico (817) 826-1878
- Existing Non-Escrowed Account: (817) 826-1258
You might check out my post, "Citi wants to hear from you" (URL: http://blog.citimortgage.com/2012/01/citi-wants-to-hear-from-you.html) for additional contact numbers.
Reply to this comment by CitiMortgage on 03/19/2012 in response to Steve Snyder
Hi, I canceled my Escrow in Oct. 2011 with CITI and got a refund, which is exactly the difference between my escrow payments and property taxes Citi paid on my behalf. But there has been an addtional charge on my statement. I have made phonecalls to customer service and sent faxes to provide accounty history to proof that I don't own it to Citi and asked for removing the charge from my account. None of the people I talked with could give me a clear explaination why I own that to Citi but they cannot remove it. Is there another group specialized in Escrow at Citi I could contact regarding this issue? It's been a few months now. I am getting really frustrated. Thanks for your help in advance.
Reply to this comment by Rita on 02/24/2012
Rita, I understand that you are frustrated.Your information was sent to a manager for direct response to you. Shelley emailed you with her direct contact information and is awaiting your reply. We value your business and appreciate the opportunity to serve you.
Reply to this comment by CitiMortgage on 03/19/2012 in response to Rita
Hello, I'm Tax exempt (100% Disabled Veteran) property taxes were taken, when will I be rembursed the over payment
Reply to this comment by Lonnie Willis on 02/13/2012
Hello, I'm Tax exempt (100% Disabled Veteran) property taxes were taken, when will I be rembursed the over payment
Reply to this comment by Lonnie Willis on 02/13/2012
Lonnie, I have forwarded your information to our escrow department and asked that they contact you directly to address your question. Thank you for your post; we appreciate the opportunity to serve you.
Reply to this comment by CitiMortgage on 03/02/2012 in response to Lonnie Willis
I have paid my loan off through selling my home. I now have money, in an account from a document I signed at closing. would that be money I left in escrow and how much would that amount be. It's been 6 years and they citimortgage group, don't know the digits or how much I am entitle to. What would that account be in?
Reply to this comment by celeste on 11/11/2011
Hi Celeste. I don't have the ability to look up the account, so I forwarded your email and comment to our Customer Service department. They sent an email to you to get some additional information.
Reply to this comment by CitiMortgage on 11/21/2011 in response to celeste