Comments for Buying or refinancing a home in the New York Tri-State area?

Buying or refinancing a home in the New York Tri-State area?

2011-03-30T14:23:19Z

Take advantage of Mortgage Rate Protection¹ when you refinance your existing mortgage or buy a new home in the New York Tri-State area. If our rates go down in the next three years, you may be eligible to lower your mortgage rate to a new rate at no charge.

Mortgage Rate Protection is available for a limited time only. Lock in today's rate with confidence! Call 1-877-812-8862² today and mention Offer Code 11308-9. We're available 24 hours a day, 7 days a week.

¹ Calls are randomly monitored and recorded to ensure quality service.

For CitiMortgage first home loan applications during March 1, 2011 through May 30, 2011.

² Program eligibility will be determined at the time you apply for a first mortgage loan with your Mortgage Consultant. Prior to closing, we will verify that you have a Citibank account. In addition, we will require you establish direct debit for mortgage payments from either a Citibank account or a non Citibank deposit account. Both conforming and jumbo loan amounts are allowed for this program. Offer applies to new home purchase and new refinance only; not applicable on applications taken prior to March 1 or after May 30^th, 2011. Offer only available on property in the States of New York, New Jersey and Connecticut.

Certain conditions apply:

· The "Rate Protection Conversion Index," which is based on the Citibank par rate, must fall more than one quarter of one percentage point (0.25%) from the Rate Protection Conversion Index in effect as of the date the interest rate as provided in the Note was locked;

· Customer must notify the Note Holder to exercise the Rate Protection Option during the first 3 years; the option can only be exercised one time.

· Mortgage cannot be in default under the Note or the Security Instrument;

· Any documents the Note Holder requires to effect the new interest rate, including, but not limited to, a Loan Modification Agreement.

Ask your Mortgage Consultant for today's rates. First mortgage products are made available through CitiMortgage, Inc. Terms and conditions of programs, products and services are subject to change. ©2011 CitiMortgage, Inc. CitiMortgage, Inc. does business as Citicorp Mortgage in NM. CitiMortgage, Inc. is an equal housing lender. Citi, Arc Design, and Citi and Arc Design are registered service marks of Citigroup Inc.

Equal Housing Lender

Comment from carolyn marshall on 2011-10-31

2011-10-31T21:07:03Z

Hello, I'm sorry that you were on hold for so long. I'm forwarding your information to someone who should be able to help. Thank you for your interest

Comment from carolyn marshall on 2011-10-31

2011-10-31T20:37:21Z

Lucy, I'd like to thank you for being such a loyal Citi customer. I've forwarded your comments to someone who should be able to help. If you need anything else, please don't hesitate to ask. Thank you again.

Comment from carolyn marshall on 2011-10-31

2011-10-31T20:29:59Z

Hello, and thank you for your comments about our blog. We enjoy writing it and giving our customers one more way to reach out to us.

Comment from carolyn marshall on 2011-10-26

2011-10-26T20:10:36Z

Thank you for the question John. I forwarded your information to someone that could help. I understand they made contact with you and explained that in order to exercise the mod option you must pass your 1st payment due date of 11/1.

Comment from carolyn marshall on 2011-10-26

2011-10-26T19:24:34Z

Thank you for your question. We appreciate your interest, but unfortunately we are not currently offering financing for manufactured housing.

Comment from S. DesRoches on 2011-10-13

2011-10-14T00:00:11Z

I spent 1 hour on hold today and finally had to hang up. I would like to find out if I am eligible for this program.

Comment from John. on 2011-09-29

2011-09-29T16:12:32Z

I recently refinanced my mortgage with Citi. I was offered the rate protection program and signed up for it in writing with Citi at the time of closing. When I go online to check the current rates against the rate protection index, it states that the program only applies to homeowners in the New York Tri State Area. I refinanced on my house in IL. Can you confirm that the program applies to homeowners in Illinois?

Comment from Lucy Tse on 2011-09-26

2011-09-27T00:51:10Z

While I am typing this message, I am on hold for 50 minutes. I actually had called this morning before I went to work, I holder for about 15 minutes then Tracy picked up the phone and I expressed to her that I like to see if she could help me with the rate protection program. She transferred me to the line that she said they can help me. I ended up to hang up after 15 minutes wait. I tried to call when I got in to my office, another hold that I had to hang up. So far I have good relationship with Citi and I had moved all my banking needs from B of A and Chase to Citi including
credit cards. Therefore when my broker offer me to do refi with other bank, I told him that I like to contact Citi first to see what they can do with their existing CITI GOLD member. Still on hold now.......now is more than an hour when I hit the post button.

Comment from New York Mortgage on 2011-09-24

2011-09-24T10:49:11Z

I just added this feed to my bookmarks. I have to say, I very much enjoy reading your blogs. Keep it up!

Comment from carolyn marshall on 2011-08-29

2011-08-29T19:27:39Z

Thank you for reaching out to us. I'm sorry for the experience. I forwarded your information to someone that could assist you, and understand they have made contact with you. Please let me know if I can be of further assistance.

Comment from carolyn marshall on 2011-08-29

2011-08-29T19:21:37Z

Hi Ina. Thank you for post. I have forwarded your information to someone that can assist you with your request. I understand that someone from our Sales team has reached out using the email you provided. Please let me know if there is anything more I can do to assist.

Comment from Robbie Laeger on 2011-08-25

2011-08-25T22:08:21Z

Hi, we just tired to refinance our loan that we have with you and were turned down because it is a manufactured home as the reason we were givien. Just don't understand if you have the loan in the first place what would be the risk? AND why would not want to keep us? Thank you. Looking forward to your reply.

Comment from Kevin on 2011-08-16

2011-08-16T14:57:03Z

Went to the website to view my current mortgage details and tried to use the feature that has a mortgage specialist call me... it didn't work. I called the phone number on the website... waited over 15 minutes to have someone pick up. I was asked a few questions and was told that I would be forwarded to a mortgage specialist, where I had to wait again on hold. The person came back on the phone to tell me that I would still have to wait longer and I told her I had no more time. FOund it hard to beleive that a current customer looking to do more business with you was treated this way.

Comment from Ina on 2011-08-11

2011-08-11T17:20:58Z

I just started the process of refinancing my mortgage and the Citi loan originator stated that I am eligible for this Rate Protection program. Since his statement contributes to a large extent to my decision to go ahead with the refinancing, I would like to see, in writing, a stipulation in my agrement with Citi that I qualify for this program indeed, a quick description of the program and that I therefore can exercise the option to have the mortgage rate reduced within the constraints of the program. Otherwise how can one guarantee that what one tells me casually over the phone now is something I can rely on years from now? However the loan originator resists sending me anything in writing. How can I formalize my participation in this program at this early point in time? I do not wish to start spending money on the refinancing fees in the absence of a written offer to me and acceptance by me of participation in this program. Thank you!

Comment from carolyn marshall on 2011-07-13

2011-07-13T19:05:37Z

Hi Jeff. Sorry for the confusion. I've forwarded your information to someone who can help and by now you should have been contacted. If not, please let me know.

Comment from Jeff on 2011-06-24

2011-06-24T19:24:18Z

I recently refinanced my mortgage with Citi. I was advised that i'm eligible for the rate protection program. I have some additional questions, but when I called no one knows about the program. I just get transferred around.

Comment from carolyn marshall on 2011-04-21

2011-04-21T18:46:38Z

Thank you for your inquiry. I forwarded your information to someone that can help and understand someone has been in direct contact with you about this property. Please let me know if there is anything else we can do for you.

Comment from carolyn marshall on 2011-04-21

2011-04-21T18:45:33Z

Thank you for your question. We appreciate your interest, but unfortunately we do not currently offer financing for manufactured housing.

Comment from Stanley Stoner on 2011-04-04

2011-04-04T17:41:01Z

I want to look into buying a house that CitiMortgage foreclosed on in February 2011. I have the previous owners name and the property address. The property is not listed on your web site, but would like to get information on it before it sets too long empty. Please look into it and contact me ASAP. Thank You.

Comment from Jay Peterson on 2011-04-01

2011-04-01T22:11:55Z

Simple question: Does CitiMortgage finance manufactured homes?