Comments for Citi Media Statement on Federal Regulatory Consent Orders Related to Mortgage Loan Servicing and Foreclosure-Related Practices

Citi Media Statement on Federal Regulatory Consent Orders Related to Mortgage Loan Servicing and Foreclosure-Related Practices

2011-04-13T21:50:55Z

"Our first priority is to keep families in their homes. Since January 2007, Citi has helped more than 1.1 million homeowners in their efforts to avoid potential foreclosure on mortgages totaling more than $135 billion. Unfortunately, that is not always possible, and some cases proceed to foreclosure. Click here to read the entire press release.

Comment from carolyn marshall on 2012-02-23

2012-02-23T21:17:24Z

I forwarded your contact information and asked that someone get in touch with you to see how we can assist you. Thank you for contacting us; we appreciate the opportunity to serve you.

Comment from carolyn marshall on 2012-01-20

2012-01-20T14:46:51Z

Michael, I've forwarded your comment and email address to our Executive Response Unit. Someone will be in touch with you soon to discuss your options. Thank you for your post.

Comment from Wow on 2012-01-16

2012-01-16T20:58:47Z

I'm going threw the same thing with Citi it's been over a year now

Comment from Michael C on 2012-01-10

2012-01-10T17:34:20Z

Where do I start???? Lets see....April 24th 2010. I lost my job that payed the bills and the mortgage. We were under and locked into a HAMP modification through CitiMortgage from December 2009. As distressed as I was from the events of the day I called CitiMortgage to inform them of my loss of income. They did not even care. All they wanted was a payment for May 2010. Well I made that payment and that was the last one until October 1, 2011. NO Forclosure, no phone calls, nothing from them at all. I did all the contacting trying to get help. I got phone numbers from them to call the American Red Cross, a local help center, and the HOPE number for assistance. These numbers do not do a thing for people that do not have an EMERGENCY. AFTER months of trying to get an answer from some one, and believe me it seems like I have talked to every account manager in CitiMortgage, I finally get an answer. "WE CAN'T HELP"........WHAT!!!!!!!!!!!!!! Come to find out that if you have a HAMP modification you can not do a damn thing to get out of it!!! YOU can have a hardship before a HAMP but not during a HAMP. So 13 months and a Bankruptcy later after the last payment we get an in house modification with about $50,000.00 added to the rear of our loan. The loan is now more than the house and property together and no one at CitiMortgage will offer to speak to us about lowering the interest rate or even some kind of forgiveness in principal. YOU, CitiMortgage, talk about this new program.....ROAD TO RECOVERY. Then why won't your road find it's way to me. CALL ME, LETS TALK ABOUT HOW YOU CAN HELP ME!!!!! Because when I call I get "ROAD BLOCKS".

Comment from carolyn marshall on 2011-11-11

2011-11-11T21:54:19Z

I sincerely regret that you feel that way. If there is something we can do to assist you, please let me know.

Comment from carolyn marshall on 2011-11-11

2011-11-11T21:48:55Z

Sheryl, I apologize for your experience. I forwarded your message and understand someone has contacted you. I'm glad we were able to set up another arrangement for you. Thank you for your post and best wishes for a speedy recovery.

Comment from carolyn marshall on 2011-10-31

2011-10-31T21:02:12Z

Josephine, I'm very sorry about your experience with Citi. I'm forwarding your information to someone who should be able to assist you.

Comment from carolyn marshall on 2011-10-31

2011-10-31T20:31:18Z

Charlene, my apologies for your experience with Citi. I've forwarded your information to someone who should be able to assist you.

Comment from Cindy on 2011-10-30

2011-10-30T16:17:32Z

What a joke your your reply's and apologizes are.

Comment from Scheryl M White on 2011-10-27

2011-10-27T19:51:01Z

I have had nothing but problems with Citi Mortgage, the right hand has no idea what the left hand is doing there period! After 23 years my husband lost his job, in October of 2009, we had to be late to qualify for a Loan Modification..so we were told not to make our payments for @ least one month, so we did what they said after receiving there Loan Modification package and filing out all the forms and getting all the documents they required we mailed them off, months went by and I was concerned no call no response, after getting the right Department on the line, {a joke its self} I was told they never received our Documents WHAT?? All that time and yes we were given a person and number to call every month to make modified payment to, we had to start all over, next time I followed up in 30 days, and we were told our papers were received late, so we didn't qualify, anger doesn't even begin to explain it~I have been sick since July 2007, and I am presently on my second Chemo Drug, not to mention all the other medications I have to take, and pay for out of pocket...I finally got someone on the phone who told us if we could get this one form in they would re-open our Loan Modification up I sent that form two times and faxed once, it was never received according to Citi Mortgage??? Thats right these people need to be completely restructured. I have been paying on our arr-age now since March of 2011, they give me a different Arr-age Balance every month, there wrong we are right, now I have a guy named Philip who told me today I need to come up with $XXX.00 Down, and pay $XXX.97 a month for 12 months, I can't come up with a down payment, how I backed out of a bankruptcy and pay back every and allot of creditors every month, I pay for my prescriptions out of pocket and wait for BC-BS to pay me back a percentage, not to mention I am paying back Citi Mortgage who can't keep anything straight>!!!!

Comment from carolyn marshall on 2011-10-26

2011-10-26T20:02:48Z

I'm truly sorry for the experience. I sent your comments to our Homeowner Support Team and asked someone get in contact with you immediately. If there's anything else I can do for you, please let me know.

Comment from carolyn marshall on 2011-10-26

2011-10-26T20:02:06Z

Comment from Josephine ElMaasarani on 2011-10-13

2011-10-13T18:32:44Z

For two years we have been dealing with Citi Mortgage. My husband was laid off in 2009 and Citi "promised" us that we would get 2% interest for the life of the loan and the payment would be $XXX a month. My husband had to leave the country and go to the Middle East for a job, but now 2 years later Citi says we don't qualify for a modification because we make too much money. They don't take into consideration that my husband is in Dubai and it's the highest cost of living on this earth. Plus they tacked on $XXX in fees. Now we owe more than we did in 2009. Plus our appraisal on our house went down. I am working 2 jobs and my husband is away from our family. Citi doesn't care about anything but themselves.

Comment from Charlene on 2011-09-26

2011-09-26T23:45:52Z

I would have to agree with Maya. My son has been treated so poorly and all correspondence is ignored. If someone really wants to help I need a valid address for CitiMortgage and for the legal department. I have found the corporate info but would prefer not to go that far. If there is anything honest about this bank then please provide this informaiton.

Comment from Michelle on 2011-09-15

2011-09-16T00:53:02Z

We fell on hard times as many americans right now and have tried to work things out with citimortgage even though it has gone to forclosure but we have not had a sheriff sale yet. We have heard for weeks that the IT department has to unlock our loan and to call back in a week that has happend for 3 weeks. I don't think they want to help. I think they are just waiting for the time to run out. Citimortgage must not mind all the forclosures they have had and won't mind one more.

Comment from carolyn marshall on 2011-05-20

2011-05-20T20:10:51Z

Jody, I apologize for the experience you've had. I sent your contact information to one of our managers that can help. Someone should have already been in touch with you by now, but if not please let me know.

Comment from carolyn marshall on 2011-05-20

2011-05-20T19:54:30Z

Hi Richard. There is not one simple answer to your question. The foreclosure process varies on a number of factors. If you need additional assistance, please let me know.

Comment from carolyn marshall on 2011-05-20

2011-05-20T19:50:52Z

Hi Kris. I've sent your information to someone that can assist you. I sincerely apologize for the experience. By now, you should have already been contacted at the email you provided. Please let me know if I can be of further assistance.

Comment from carolyn marshall on 2011-05-18

2011-05-18T21:38:33Z

Hi Maya. I apologize for the situation, and assure you that we want to help. Your information has been forwarded to someone that can help. You should hear from someone very soon, but if not please be sure to let us know.

Comment from Jody on 2011-05-02

2011-05-02T15:32:41Z

CITIMORTGAGE is the worst company to help individuals that are trying to keep current on their mortgage. It's like if you are on time and current then they don't care to help. Only if you stop payment, ruin your credit, and CitiMortgage starts to lose money on your mortgage will they help. I tried their homeowner assistance program and they closed my file because I wasn't able to get all the documents on time to them. Sorry I was on IV treatments at that time. I have never received a phone call from a single person to ask how they can help or what my options are. CitiMortgage is with you all the way to collect their money but on a scale of 1-10 for customer service -- they rank 1 in my opinion. I submitted for assistance again on 4/12/2011, and to date I've heard nothing - no letter, no call, nothing. The federal government used taxpayers to bail them out and now they are making money again on the backs of homeowners.

Comment from richard on 2011-04-20

2011-04-20T19:54:25Z

How long does the foreclosure process take after it starts?

Comment from Kris Hodge on 2011-04-20

2011-04-20T05:42:20Z

We have been working on a loan modification since last October. We turned in everything, but we keep getting the run around. Would someone high up on the chain of command please get in contact with us and let us know what is going on? Please help us!

Comment from Maya on 2011-04-14

2011-04-15T03:52:41Z

I would have to say that the above release is full of hot air. Currently, there is a CitiMortgage on my house. I have tried to contact them and even went to an actual bank for help. I made my payments, but suddenly they are adding on additional impounds to my loan that I NEVER signed up for. Well that doesn't sound anything like the company in the release. I'm VERY disappointed. I'm a hard working American that is a victim of circumstance and I get no assistance from the very bank that let me get into this mess in the first place. Of course I blame myself first for being naïve, but at the end of the day they let me down. I will NEVER use Citibank for anything.