This month, CitiMortgage concluded a 10-city Road to Recovery Tour of cities nationwide aimed at helping struggling homeowners find much-needed, long-term mortgage solutions. I am pleased by our progress on this initiative.
At these open-to-the-public Road to Recovery events, we were able to connect approximately 1,000 homeowners having difficulty making their mortgage payments with customer assistance experts in one-to-one counseling sessions. Although the vast majority of these borrowers were CitiMortgage clients, we were able to offer direction to non-clients also facing these same problems.
In this outreach, in cities across the
We surveyed attendees, with 96 percent indicating an "Excellent/Good rating on overall value" on the sessions, and 97 percent saying they are "very/very likely" to recommend the experience to a friend. We feel strongly about the importance of raising awareness of the assistance options available, so these results are promising.
Since 2007, Citi has worked with more than 1.1 million borrowers on modifications, extensions, repayment plans and other loss mitigation efforts. Helping homeowners in need is a continued and fundamental priority for Citi. Resolving these issues is key to economic recovery and we remain focused on what Citi as a company can do to move forward.