Comments for Property insurance provides peace of mind, and it's most likely required.

Property insurance provides peace of mind, and it's most likely required.

2011-06-13T20:04:56Z

The severe weather we've experienced across the United States this spring has been one for the record books. Hundreds of people have been impacted by the severe storms, flooding and tornados this spring; many suffered catastrophic losses. As spring gives way to summer and hurricane season begins to take shape, it's a good time for all of us to think about our insurance coverage. Do you have adequate coverage in case the unthinkable happens? When was the last time you reviewed your coverage with your insurance agent?

As a homeowner keeping your property properly insured can give you peace of mind, but did you know if you have a mortgage on the property that insurance is most likely required? Most mortgage agreements require homeowners maintain and provide proof of adequate property insurance including hazard, windstorm and possibly even flood insurance if the property is in a Special Flood Hazard Zone. In addition, homeowners are typically required to include their mortgage company on the policy under the mortgagee clause, which is also referred to as a loss payee clause. Insurance companies often handle providing proof of insurance to the mortgage company listed on the policy, but providing proof is ultimately the homeowner's responsibility so it's a good idea to check with your mortgage company every year to make sure they received proof of coverage.

If you are a CitiMortgage customer and need assistance paying for your own insurance policy, we may be able to help by advancing the payment and establishing an escrow account for your annual policy payments as part of your monthly mortgage payment. Contact us at 800-442-8774^† for more information.

^† Calls are randomly monitored and recorded to ensure quality service.

Comment from carolyn marshall on 2011-08-18

2011-08-18T20:39:30Z

Joel, thank you for the question. I'm sorry to hear about the damages to your pool. I forwarded your information to someone that can assist you with the claim check. If you have a claim in the future, you can call the Property Damages Call Center at (866) 844-2198 to report the claim. One of our claims representatives will be able to help you determine what the next steps are.

Comment from Joel Stouffer on 2011-07-20

2011-07-21T01:27:43Z

We had criminal damage done to our pool and the insurance company has sent us a check for the damage. They put CitiMortgage on the check so now we need to have CitiMortgage endorce the check so we can get our pool. How do we go about doing this?

Comment from carolyn marshall on 2011-07-13

2011-07-13T15:37:26Z

John, someone from our Customer Service department will be in touch with you soon - if they haven't already done so. Thank you for contacting us and please let me know if you need anything further.

Comment from john s. adams on 2011-06-13

2011-06-14T03:24:19Z

I am requesting assistance. I applied for a home mortgage through USAA. When they ran my credit they found that the record shows that although I am in good standing with Citimortgage from a loan paid off in 2009, it shows that I have 'disputes' with you. This is not true. Please look at the account records. I sent a fax to the credit dispute department, asking them to look into this matter as well but have not had a reply. Thank you.