Comments for CitiMortgage launches new website to assist homeowners

CitiMortgage launches new website to assist homeowners

2011-12-19T17:00:59Z

On December 16, 2011 CitiMortgage launched a new website, HomeownerSupport.com, to help struggling homeowners understand their options.

HomeownerSupport.com was created to provide homeowners with answers to the question "what can I do if I'm having trouble paying my mortgage?". Homeowners can visit the site to learn about various options that may be available, including refinancing, payment plans, loan modifications, and other alternatives to foreclosure.

In addition, the site includes various forums where you can ask questions, share your experiences with others, and offer advice. This will enable you to connect with others who are going--or have gone--through the same challenges you may be facing.

We invite you to visit HomeownerSupport.com and join the conversation.

Comment from carolyn marshall on 2012-03-19

2012-03-19T16:26:40Z

Ronald, I've forwarded your request to Customer Service. Did you know you could download your 1098 online if you are registered for web access? If you already have online access, login to your account and select "view statements." The link for the 1098 Year End Statement will be displayed in the center of the page. Do a left click to open and save the file to your computer.

Comment from carolyn marshall on 2012-03-02

2012-03-02T15:49:17Z

George, mortgage products can vary greatly. I've forwarded your inquiry to one of our Sales managers. I understand Chad emailed you and is awaiting your response. Thank you for contacting us. We value your business and thank you for being such a loyal Citi customer.

Comment from carolyn marshall on 2012-03-02

2012-03-02T14:56:37Z

Dave, I'm sorry you were unable to access the information you wanted. As I shared on your other post, one of our customer service specialists has emailed you requesting additional information and is awaiting your response. Thank you for contacting us.

Comment from carolyn marshall on 2012-03-02

2012-03-02T14:49:00Z

Thank you for contacting us. I forwarded your inquiry to one of our managers and asked that someone contact you. I understand he has emailed you requesting additional information and is awaiting your response.

Comment from carolyn marshall on 2012-03-02

2012-03-02T14:41:11Z

Kelly, I forwarded your information to one of our managers. I understand he emailed you with his contact information and is awaiting your response. I apologize for the experience; we do appreciate the opportunity to serve you.

Comment from carolyn marshall on 2012-02-23

2012-02-23T21:03:53Z

Hi Lori. I am very sorry to hear about the situation with your landlord. Often there are some options to help renters in situations like yours, but there are several factors that must be considered. I have forwarded your email address and comment to someone that can assist you.

Comment from carolyn marshall on 2012-02-23

2012-02-23T20:55:00Z

I'm sorry you had difficulty with our website. I forwarded your information to one of our managers. I understand she has emailed you with her contact information and is awaiting your response. Thank you for contacting us.

Comment from Ronald Albiston on 2012-02-14

2012-02-14T15:06:30Z

I need my 1098 form for calendar 2011

Comment from George DeAngelis on 2012-02-08

2012-02-08T12:46:51Z

I currently have a mortgage by CitiMortgage. It is a 15 year loan at 5.6%. I am thinking of refinancing to get a lower rate but keep my loan at 15 years or lower. I would like to remain with CitiMortgage to expedite the process. Since I am already a mortgage holder with you, would I have to get another appraisal for my home? Thank you, George

Comment from Thomas on 2012-01-28

2012-01-29T00:45:04Z

I have an account with Citimortgage, and I was laid off from my job a few months ago. I am trying to go to the Homeowners Assistance Team portion of your website, but it keeps sending me to something called HARP. I want to keep my account current; all I want to do is get in touch with a counselor to get the process started. Thank you for your time, and any assistance you can provide.

Comment from Dave Bishop on 2012-01-25

2012-01-26T00:35:19Z

It would be a good idea to give your customer service agents the ability to see all the details regarding an account. I trieds to get a modification. All the reps I spoke to assured me it should not be a problem. After months of sending the needed documenst and waiting...I was told that he firm that underwrote my mortgage does not allow modifications. Also during this long and drawn out process no one at Citi bothered to tell me that foreclosure proceedings were going to be initiated. I did not know this until I received court documents in the mail (which was before Citi told me I was not eligible for a mof\dification)....Very poor busines practices.

Comment from Emily on 2012-01-25

2012-01-25T22:45:12Z

Hi, I have a 30 yrs fixed mortgage with your company for my condo in Downtown Chicago. Last year I've asked to help to pay monthly payments by reducing my interest from 6.375% to what ever was the interest at that time (which I believe was around 4%). The only modification I've got is to incorporate my real estate tax into the mortgage, no interest reduction, which increased my monthly payments even more because now I have to keep two moths escrow. And when I was calling and asked why it was done that way, or how Citi can help, I was told by numerous people, including some managers that, nothing could be done because I've signed the modification (although I was explaining that I sign it under duress). I even wrote the letter to Mr. Sanjiv,Dias sent it register mail, but nobody ever got back to me. I am paying my monthly payments, but it is very difficult and not fare that I cannot get the mortgage reduction, like other people getting today. And the answer I am getting from the Citi, that it is too bad, but I CANNOT be helped by them. Please advise if anything can be done to help me to reduce my monthly payments by reducing the interest rate. I really do not want to sell my Condo and loose money on the sale. Thank you in advance.

Comment from Lori on 2012-01-21

2012-01-21T17:56:03Z

What is the procedure when I am a renter that is in a house that looks like is about to get forclosed on (by citi)? I have contacted the owner and she assures me that she is refinancing...but we received mail today from lawyers saying it was due to be sold on 2/7/12!!!!! I left a message for landlord but no response. what should I do? start packing? Help!

Comment from carolyn marshall on 2012-01-20

2012-01-20T15:26:34Z

Hi Cynde. I'm sorry to hear about your hardship. Unfortunately, since Citi is not the mortgage servicer for your loan there is nothing I can do to assist you. You might consider going to your mortgage lender's web site to find a local homeowner assistance event or location where you can meet face-to-face with someone about your situation. I wish you all the best.

Comment from carolyn marshall on 2012-01-20

2012-01-20T15:02:33Z

John, I've asked someone from our Customer Service team to contact you immediately. We will be in touch with you very soon.

Comment from carolyn marshall on 2012-01-20

2012-01-20T15:00:21Z

Jofre, thank you for your inquiry. Unfortunately, Citi does not currently offer mortgage lending in Spain.

Comment from carolyn marshall on 2012-01-20

2012-01-20T14:56:35Z

Moly, thank you for contacting us. I apologize for the experience. I forwarded your contact information and comment to one of our managers. Someone will be in touch with you very soon, if they have not done so already.

Comment from carolyn marshall on 2012-01-20

2012-01-20T14:36:05Z

Hi Alexander. Thank you for your blog post regarding The BiWeekly Advantage Plan. The Plan is an optional tool for those customers who are interested in making scheduled additional principal payments to accelerate repayment of their loan. It is important to us that customers understand that they can always make additional principal payments without participating in the BiWeekly Advantage Plan. However, some customers prefer the convenience of a disciplined payment plan that is administered for them. Please also understand that the Plan does not modify the loan agreement in any way. It is simply an ancillary service that facilitates and automates making accelerated payments.

Comment from Kelly Evers-Engel on 2012-01-18

2012-01-18T14:13:57Z

I have been asking Citimortgage for help since July 2010, just before my son was born. I applied for homeowner assistance knowing that I would be on unpaid leave. I was always told that the application was being reviewed. Never a call from anyone. Now I am in a chapter 13 bankruptcy and fell behind in my payments because I am paying so much to the trustee of my bankruptcy. Citi wants to foreclose and has offered me no relief. Its terrible because right after my bankruptcy, Citi refuesed my payments for April and May 2011. Well, now Citi wants them. Now I'm 4 months behind and Citi has their lawyers taking me to court to get the stay removed from the bankruptcy so you can foreclose. This is terrible. Citi refused to help and was nothing but condescending to me. Now Citi is taking my house. I can't believe that there is all this talk about wanting people to keep their homes but have done nothing to help. Terrible. And of course no one from Citi will talk to me.

Comment from carolyn marshall on 2012-01-11

2012-01-11T17:51:21Z

Joseph, thank you for contacting us. I am sorry for the experience. I have forwarded your comment and email address to one of our managers. I understand that she has made contact and is working with you.

Comment from carolyn marshall on 2012-01-11

2012-01-11T17:47:56Z

Marilyn, I have forwarded your email and comment to one of our specialists. Someone will be reaching out to you very soon, if they haven't already.

Comment from carolyn marshall on 2012-01-11

2012-01-11T17:46:32Z

Trudy, I apologize for the experience. I have forwarded your email and comment to someone that can assist you. Thank you for the post.

Comment from Molly on 2012-01-09

2012-01-09T21:31:05Z

We have been on the phone about once a week for over a month now, talking to loan-modification people, faxing forms, and doing all that we can to keep in contact with CitiMortgage because, for the FIRST TIME in 5 years, we are more than a month late on our payment due to my husband being out of work for a week last month.

I had always been taught that, if one keeps in contact with a creditor and in communication, the creditor usually does its best to work with a person. As naive as it sounds, I believed this advice.

But we are still getting phone calls (and answering), and letters. The newest letter says that an exterior inspection will be done at our expense, and we are now being reported to a collection agency. I would call again, but that doesn't seem to be doing any good.

I'm not sure what will help us. Despite the launch of this great-sounding new help for homeowners, we feel like an un-helped number. Lost in the shuffle. We're one of thousands of customers, but we're still individual people who are just having a tough month.

Comment from Jofre on 2012-01-07

2012-01-07T20:07:58Z

I am Spain-Europe citizen and employ of a one of bigger American Corporation Industries worldwide with a lot of faciltities here. I am thinking to upgrade my home due that my current one become small for my total family, five members. I would like to know if It should be posible to open a home mortgage with Citi for mentioned new home in Barcelona (Spain) due the explained case. Many thanks

Comment from john k norris on 2012-01-06

2012-01-06T18:02:38Z

you have my credit report screwed up with someone else,how do i reach someone to fix it

Comment from Cynde H on 2012-01-04

2012-01-05T03:36:01Z

My husband and bought our 1st house 14 yrs ago.We paid XX,000 we still owe XX,000. We have BOA as our morgage holder they have charged us for flood insurance for 5 yrs when they had our insurance.We dont live in a flood plain not even close to one.We where being charged 300 a month for something we didnt need.When we told them we cntacted the atterney general they dropped the insurance down to 100 a month,but as of now we havent been refunded any of the almost 20,000 they took from us.Now we are about to go into forcloser ..the list is so long as to the fees and interest rate they have charged us for no reason.
We ca afford our house payments but how do you ever get caught up and get a new start.BOA recieved how many billions in bail out$ wheres the bail out for hard working americans who needs the help..

Comment from Alexander Makris on 2012-01-01

2012-01-02T01:43:00Z

Who are you fooling? I can't believe that your company has to charge clients $375.00 to change over to bi-weekly payments. It's all about making money and your company should be ashamed. People have lost jobs, no pay raise, have had income cut in half and you still want this fee!!! Your a joke, as is your company!!!!!

Comment from Trudy Smith on 2011-12-22

2011-12-22T15:54:06Z

I am not a very happy/satisfied customer with Citimortgage at this point. Recently my husband and I had to file bankruptcy due to a faiiled business. I followed all of the proper procedures sent in the re-affimation paperwork to your company, due to a failure on your employee's part it did not make it to the courts. I am now being punished for inept behavior on your part. I have never missed a payment on my mortgage even in very hard times. You guys are withholding internet access from me. I work for a local school district and get paid once a month and have always paid on the 1st of each month, now I have to trust snail mail, rediculous! We are feverishly trying to rebuild our credit and you guys are not reporting our on-time, everytime payments. We really want to re-fi to get away from your non-customer service oriented company and are unable to do so because you are holding us hostage. Everytime I call I get the very uninterested/uncaring robots saying "there is NOTHING they can do for us. I very well know you could if only you would. My next step is internet blogging and checking with my attorney to see what can be done through the Federal Bankrupcy Courts since I have copies of all the re-aff paperwork that I sent to you guys. Show me that I am wrong and fix this horrible situation. I am sure this will not be published but I hope to at least get a key carrying person with some authority ot contact me.

Comment from Marilyn Kulper on 2011-12-21

2011-12-22T02:25:12Z

This is the sight I couldn't send! I am handy capt and need help to know if I have any options to be allowed to save my home!

Comment from joseph colarusso on 2011-12-20

2011-12-20T21:35:36Z

This is the worst company I have ever delt with. I have my mortgage with this bank for ten years and have been jumping through hoops to lower the rate. I am recently retired and am on a fixed income from an injury on a job and this company will not give me a lower rate since August. I am absolutely disgusted with citimortgage. I have delt with the same two people with citimortgage who are asking me for my divorce decree all 30 pages and I cannot understand why they need all my personal information. The loan officer has asked for my 2009 and 2010 taxes which I have sent 3 times already which means he does not even really check the folder. Then I deal with a supervisor that I send my divorce decree to via e- mail which she then sends me one back and said I have recieved the divorce degree and I updated your file. Then two days later she sends me another one saying she only recieved 7 pages plus not they want another 298.00 to keep the rate. Talk about being treated like a pile of XXX shame on citinortgage.