Have a question about your current mortgage? Interested in a new mortgage or refinancing? There are many ways you can get in touch with us, and we're eager to start the conversation. So pick a way, and let's talk:
· One-click Access to Your Account: Just sign in here to look up payment information, account balances and more.
· General Website: Visit www.citimortgage.com for a wealth of information about buying or refinancing. There's even an online application to get you started.
· Toll-free Hotline: Call 1-800-248-4638† any time--day or night--to discuss buying or refinancing.
· Secure Email: Customers can sign in at www.citimortgage.com. Then, select 'Contact Us' at the top right of the page, and an 'Email Us' link will appear. Click through for a fast and easy way to ask questions about your Citi mortgage account.
Special Questions? Start Here.
Here is special contact information for the areas listed below. For other questions, please visit www.citimortgage.com or call 1-800-248-4638†.
· Question about taxes? Fax it here: Be sure to include your loan number on each page of your fax. (Note: There aren't direct phone numbers for these departments.)
o Existing Escrowed Account: U.S. (817) 826-1183/
o Existing Non-Escrowed Account: (817) 826-1258
o Request for Escrow: (904) 954-6576; Attn: Escrow Establishment Request
o Tax Sales: (817) 826-1190; Attn: Tax Sales
· Question about bankruptcy? We're here to help: Call (636)-261-7714†.
o Where to mail mortgage payments while in bankruptcy:
CitiMortgage, Inc.
P.O. 688971
Des Moines, IA 50368-8971
o Where to mail bankruptcy filings:
CitiMortgage, Inc.
Attn: Bankruptcy
MS 322
· Question about REO properties? For a current list of Citi Mortgage-owned properties and agent contact information, please visit www.citimortgage.com and click on 'CitiMortgage Properties for
Please note that we can't sell a property until we have the Deed from the Sheriff following the foreclosure sale, which can take 60 - 90 days. After receiving the Deed, we may need another 45 - 60 days before we can begin marketing the property. And remember, if we were just servicing and did not actually OWN the loan, then we may not be the party listing the property for sale.
† Calls are randomly monitored and recorded to ensure quality service.
You have terrible customer service. I was on hold for 20 minutes and then the lady cut me off I called back and was still on hold for 30 min with no one answering my call. Someone did finally call and cut me off again. I wanted to talk about refinance. Perhaps you prefer I go somewhere else to get refinanced. I have always been on time with my payments.
Reply to this comment by Jacqueline Coulter on 02/17/2012
Jacqueline, your experience is not reflective of the service we strive to deliver. I sincerely apologize. I want to connect you with someone that can assist you. We value your business and appreciate you taking time to contact us. I forwarded your information to a manager and understand Ashley has emailed you her direct contact information so you can reach her directly with your refinance questions.
Reply to this comment by CitiMortgage on 03/19/2012 in response to Jacqueline Coulter
Have been on hold for over 1 hour (No Joke) - over one hour thats after holding first for 15 minutes just to get placed on hold to talk to some one about refi. That is so weak! Citi obviously is understaffed and does not want or need my business - so don't be shocked when my account gets paid off by who ever actually has reasonable service levels and gets my refi business. - I bet you delete this in under and hour!!
Reply to this comment by Ken on 02/16/2012
Ken, I apologize for the long hold time. I forwarded your information to a manager and asked that someone contact you directly. We value your business and thank you for being such a loyal Citi customer.
Reply to this comment by CitiMortgage on 03/19/2012 in response to Ken
my house is now worth less than half of what it was whin i built it 6 years ago i am now way underwater on it as most americans are. citi will do nothing to help me stay in my home they keep telling me to go for short sale why not let me do that then i get to stay in my home keep making payments i can afford and everybody is happy oh wait a minute i keep forgetting corperate greed they dont care about family
Reply to this comment by kenny on 02/15/2012
Kenny, I am sorry you feel that way. I understand that you are frustrated. Your comment was sent to a manager for direct response to you. Thank you for taking the time to let us know about your experience.
Reply to this comment by CitiMortgage on 03/19/2012 in response to kenny
Hi, Above you say you're eager to start the conversation about a potential refinance. Unfortunately, I have spoken with two representatives in your refinance customer service department who did not seem very eager to talk. One refused to let me speak to a supervisor. I'd like to give Citi another chance to answer my questions. Would you please write to the e-mail address I've included in this comment? Thank you.
Reply to this comment by Jeff on 01/31/2012
Yes, I have forwarded your information to a manager and asked that you be contacted directly. Your experience is not reflective of the service we strive to deliver to our customers. The feedback we receive is taken very seriously and I assure you that we will use this opportunity to improve our processes.
Reply to this comment by CitiMortgage on 03/02/2012 in response to Jeff
I am re-financing my home. I talked to a Citimtge employee who took my info, and was very helpful. He gave me a Record ID#, a ph# and then transferred me to a loan spec. I waited over an hr and gave up. I tried the same # dck the next a.m., again over an hour no loan spec, I hung up. I tried the online app, another Record ID, another Ph#, 2 calls, 2 hrs, no specialist. Ten yrs as a customer, perfect pymt record. Citimortgage is going to lose my business to someone else.
Reply to this comment by yncwalt1 on 01/29/2012
I sincerely apologize for the long hold time. I forwarded your comment and asked that a mortgage consultants contact you directly. Thank you for contacting us; we appreciate the opportunity to serve you.
Reply to this comment by CitiMortgage on 03/02/2012 in response to yncwalt1