CitiMortgage customers who paid interest on their mortgage loan during the 2011 tax year should have received a year-end statement, also known as IRS Form 1098 Mortgage Interest Statement, in their Mortgage Account Statement or in a separate mailing by January 31.
Customers who have registered for online account maintenance may also access their year end statement and information from the CitiMortgage website. Here's how:
2. Once signed in, select the "view statements" link (illustrated below) found in the middle of the Home page.
3. From the Statements page, select the link for the "2011-Form 1098 (PDF)" from the center of the screen (illustrated below).
IMPORTANT: To download the file, you must use a left mouse click over the link. A right mouse click will not work.
If you do not receive your year-end statement, please contact us at 1-800-283-7918†.
† Calls are randomly monitored and recorded to ensure quality service.
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Reply to this comment by Aditto Saha on 03/11/2012
I am trying to refinance, and have called to respond to a letter I recieved with an offer and reference code that is good until March 1st, but after being on hold for over 45 minutes (my phone went dead). Is there another number I can call to get to speak to someone?
Reply to this comment by Lisa D. on 02/29/2012
Hi Lisa. I apologize for the long hold time. I forwarded your information to a manager and asked that you be contacted directly. I understand that Alejandro attempted to contact you a number of times and has not received a response from you. If you still need help, please let us know. Thank you for taking time to contact us; we appreciate the opportunity to serve you.
Reply to this comment by CitiMortgage on 03/19/2012 in response to Lisa D.
I would like to access my home equity line of credit account and statements. I don't see to provide correct information to log in. The reply was wrong account information.
Reply to this comment by Tommy on 02/28/2012
Tommy, I've forwarded your inquiry to someone that can assist you with obtaining that information. I am not aware of any technical issues with our site at this time, so I'm not certain why you encountered that error. Someone will be in touch with you soon.
Reply to this comment by CitiMortgage on 03/19/2012 in response to Tommy
I wonder if CitiMortgage has already sent out the other form 1099 which is Interest Income statement to customers as I haven't received it in the mail.
Reply to this comment by Ly Nguyen on 02/28/2012
Yes, the forms were mailed out earlier this year. If you haven't received it, we may have an incorrect address on file. I want to get you the answers you need, so I asked our Customer Service manager to contact you directly.
Reply to this comment by CitiMortgage on 03/19/2012 in response to Ly Nguyen
2011-Form 1098 is showing up blank
Reply to this comment by chris hancock on 02/22/2012
Chris, I'm sorry you are having trouble accessing your 1098 online. I have forwarded your information to Customer Service and asked that someone contact you. In the meantime, you might trying opening the file again and be sure to use a left mouse click. If you use a right mouse click, the file will not open.
Reply to this comment by CitiMortgage on 03/19/2012 in response to chris hancock