We've put together answers to some frequently asked questions to help you get more out of the mortgage process.
1. Can I ask a question about my account in the comments section?
A: For questions on your current Citi mortgage account, please sign in to your account, and send a confidential message. You can also call at 1-800-283-7918 (Mon-Fri: 7 a.m. to Midnight, EST; Sat: 8 a.m. to 7 p.m. EST; Sunday Noon to 11 p.m. EST).
Back to top2. Why are you moderating comments?
A: This is a public forum. We warn customers against providing their personal information in the comments section, but moderating ensures us the ability to prevent those mistakes from happening. Pre-posting moderation also helps make sure that comments with profanity, spam or other inappropriate content doesn't clutter the conversation.
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† Calls are randomly monitored and recorded to ensure quality service.
First mortgage loans are originated by Citibank,N.A.
First mortgage loans are serviced by CitiMortgage,Inc.
CitiMortgage does business as Citicorp
Mortgage in New Mexico.