We've put together answers to some frequently asked questions to help you get more out of the mortgage process.
1. Can I ask a question about my account in the comments section?
A: For questions on your current Citi mortgage account, please sign in to your account, and send a confidential message. You can also call at 1-800-283-7918 (Mon-Fri: 7 a.m. to Midnight, EST; Sat: 8 a.m. to 7 p.m. EST; Sunday Noon to 11 p.m. EST).Back to top
2. Why are you moderating comments?
A: This is a public forum. We warn customers against providing their personal information in the comments section, but moderating ensures us the ability to prevent those mistakes from happening. Pre-posting moderation also helps make sure that comments with profanity, spam or other inappropriate content doesn't clutter the conversation.Back to top