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Citi Mortgage    Welcome to the Citi mortgage blog, a new way for us to provide you with the information, advice and direction you need to make the important mortgage-related decisions for you and your families. We hope this site will encourage lots of discussion, ideas and debate.
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Memo From Susie Shatzall

An agreement between 10 mortgage servicers and federal bank regulators was announced today, January 7, 2013, regarding the Independent Foreclosure Review process. Citi believes this is a positive development that will provide benefits to homeowners. Here is a link to a statement from Citi on the Independent Foreclosure Review agreement and well as a link to the joint announcement from the Board of Governors of the Federal Reserve System and Office of the Comptroller of the Currency....

Memo From Guest Blogger

In August 2011, CitiMortgage launched the new Homeowner Support Team to provide a single point of contact for borrowers to work with throughout the foreclosure alternative process.   ‪When a borrower contacts CitiMortgage for help to stay current on their mortgage, we immediately review potential options and connect the customer with a knowledgeable Homeowner Support Specialist who will work directly with the borrower via telephone and email. The Homeowner Support Specialist will work with the borrower from the initial review of the loan and up until the loan is brought current, either through payment or some type of foreclosure alternative....

Memo From Guest Blogger

CitiMortgage's Road to Recovery homeowner assistance program kicks off its 2012 schedule on Tuesday, April 24 in Orlando, FL. Through this program, CitiMortgage borrowers are invited to meet with mortgage assistance experts in private, one-on-one consultations to discuss what options may be available to them. In 2011, CitiMortgage held 25 Road to Recovery events. Thirty-five events are planned for 2012. The schedule for the first 10 events is:   Click here to see a video about the Road to Recovery events. Orlando, FL April 24 (Tuesday) Fort Lauderdale, FL April 26 (Thursday) Tampa, FL May 01 (Tuesday) Jacksonville, FL May...

Memo From Guest Blogger

We want to share some information with you (that you may have heard about elsewhere) regarding the outcome the National Mortgage Settlement agreement reached by major mortgage loan servicers including CitiMortgage, Inc., Bank of America, JP Morgan/Chase, Wells Fargo, and Ally Financial.   CitiMortgage has agreed in principle to provide assistance to eligible homeowners. Through this agreement, assistance will be provided to homeowners in several ways to make loans more affordable and help keep people in their homes. The assistance will also be used to help homeowners who may choose to sell their properties. CitiMortgage will begin making assistance available...

Memo From carolyn marshall

At CitiMortgage, we're fighting for disabled veterans who have fought for us all. For those having difficulties making their mortgage payments--and don't qualify for other assistance--we've created the Citi® Disabled Veterans Mortgage Relief Program. For CitiMortgage customers, this special program reduces monthly mortgage payments for two full years by reducing the interest rate by up to 2.5%1. Those who may qualify include military and Coast Guard veterans wounded, injured or otherwise disabled in the line of duty. Surviving spouses of military and Coast Guard personnel who died while on active duty may also qualify, if they're co-borrowers on the loan....

Memo From carolyn marshall

HARP has been a lifeline for many homeowners underwater with their mortgages, making it possible to refinance at today's lower rates and reduce monthly payments. In November, the federal government revised HARP guidelines to make the program even more accessible and valuable to many homeowners. At Citi, we know that HARP guidelines can be confusing, so we're here to help. Is HARP right for you? Here's what you need to know.  The Home Affordable Refinance Program (HARP) was established in 2009 to help homeowners obtain mortgage refinancing if they might not qualify otherwise (due to declining home values, for...

Memo From carolyn marshall

On December 16, 2011 CitiMortgage launched a new website, HomeownerSupport.com, to help struggling homeowners understand their options.                                                                                      HomeownerSupport.com was created to provide homeowners with answers to the question "what can I do if I'm having trouble paying my mortgage?". Homeowners can visit the site to learn about various options that may be available, including refinancing, payment plans, loan modifications, and other alternatives to foreclosure.   In addition, the site includes various forums where you can ask questions, share your experiences with others, and offer advice. This will enable you to connect with others who are going--or have gone--through...

Memo From carolyn marshall

Take a look at what our customers are saying about their experience with Citi's Road to Recovery Tour, which provides private one-on-one counseling to distressed homeowners in their home cities. The second phase of the tour was launched in September 2011. By the end of 2011, we will have completed 25 events in cities across the nation.  ...

Memo From carolyn marshall

Citi and Housing Initiative Partnership, Inc. are hosting a homeowner assistance event for distressed homeowners on Wednesday, November 30.   The event is free! Here are the details:   When:     Noon to 7:00 p.m.                         Where:    Hilton Garden Inn Washington DC/Greenbelt                7810 Walker Drive                Greenbelt, MD 20770   What you can expect ...   CitiMortgage client assistance representatives will be available to consult with homeowners having difficulty making their mortgage payments or facing potential foreclosure to determine what solutions may be open to them. Citi is partnering with Housing Initiative Partnership, Inc. for this event.   Come...

Memo From carolyn marshall

Citi and Beyond Housing are hosting a homeowner assistance event for distressed homeowners on Thursday, November 17.   The event is free! Here are the details:   When:     Noon to 7:00 p.m.                         Where:    Sheraton Westport Chalet Hotel 191 Westport Plaza St. Louis, MO 63146     What you can expect ...   CitiMortgage client assistance representatives will be available to consult with homeowners having difficulty making their mortgage payments or facing potential foreclosure to determine what solutions may be open to them. Citi is partnering with Beyond Housing for this event.   Come out to the Sheraton Westport Chalet Hotel...

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