We received a question from a client having an issue viewing her online statement. We decided to take the opportunity to explain to everybody how to connect your loan to your citimortgage.com profile. Thanks for the question Alice.
Over the past year we have focused on providing visitors to citimortgage.com an enhanced, more user-friendly online mortgage experience. CitiMortgage Contact Strategy Manager Maria Juric highlights some of the major site enhancements in Part 2 of a two-part series.
Over the past year we have focused on providing visitors to citimortgage.com an enhanced, more user-friendly online mortgage experience. CitiMortgage Contact Strategy Manager Maria Juric highlights some of the major site enhancements in Part 1 of a two-part series.
As we mentioned when we launched a few weeks ago, some of the questions we get will be answered in separate blog posts as opposed to in the comments section. Our reason for this is that a lot of the questions bring up opportunities for us to explain how the process works, and we want to make sure as many people see it, and it is easier to find if you want to refer to it later. The first installment of the Q&A, we talk about loan ownership.
Toward the end of our second week, we want to touch base with our reason for launching the CitiMortgage Blog and what you can expect from us. We want this to be a forum to provide answers to people who have questions, and serve the needs of our clients to the best of our ability. We look forward to both sides taking advantage of this open dialogue as we work to serve your mortgage needs.
As the business world adapts its customer service strategy to include social media, there can be the unintended benefit of allowing scam artists an opening into the private lives of customers. More and more companies (including Citi) are reaching out to customers who mention them on Twitter or on industry blog sites. But just because somebody may reply to your Tweet or call you on the phone and mention your comment doesn't mean you should let your guard down.